Few things you might not know about HB
Posted By GauthamPB on Wednesday 28th July 2021
Hi
Here are few things you may
not know about us:
- We had a humble beginning in 2014, when we started with just 2 tables, a poster, and a mission to make organic produce easily accessible.
- We literally fulfilled orders from my apartment in Whitefield during the initial days.
- We
have grown organically, purely by word of mouth, with no outside
investment. A big thanks to our loyal customers who have been our big
supporters. We still prefer to be answerable to our customers rather than
investors (Also, we hate PowerPoints!) So, we know the value of each
customer and we will never ever take our customers' trust for granted.
- We
prefer to be a small, niche company, focusing on making a difference for
our customers, small farmers, small businesses and our employees. We
consciously avoid working with big companies. So when you buy from us, you
are helping multiple small businesses and farmers directly. Not some unknown
conglomerate.
- We
do not stock our greens and vegetables. We harvest and deliver the
freshest of produce from our farms based on your order. So, at times,
there could be items that you may have ordered but could not be delivered
due to quality issues.
- Over
the last 6.5 years, we have developed a good network of passionate organic
farmers, who believe in the cause. So you can be assured on where your
produce comes from.
- We
give out any extra veggies to Cheshire old age home in Whitefield. So we
don't recycle any old veggies.
- We
don't sell anything and everything that has the tag organic on it. We
carefully curate and ensure that only the best of produce and products are
available for our customers. Typical rule of thumb is "Will we use it
personally for our family?"
- Would
also like to point out - we are not quickest in terms of turn around time
of delivery and multiple delivery slots like the other big online sellers.
But, instead we like to focus more on the quality and working with genuine
farmers and entrepreneurs.
- Yes,
we need to improve quite a bit on the technology front. But, we are
working on it. We are trying to fix all the glitches in our website (if
you have any suggestions, please let us know). App is also in progress.
You should be able to order it in an app in few months (fingers crossed!)
- We
have realized that it is not always possible to maintain quality &
service consistently, due to various issues that may crop up (we are
dealing with nature after all). While we work hard to avoid any issues. in
case such one off incidents, we have an easy refund policy as well as a
good feedback loop back mechanisms, so we fix the route cause as well.
Please just email us here.
Thank you for reading till
here :-) and more importantly, for being our customer.
Tags: foundersnote, healthy buddha, organic